Public-sector digital transformation

Infrastructure, Security and Operations for Public Institutions

Digital systems cannot run without suitable infrastructure and clear operating and security procedures. We help institutions assess their networks and servers, choose an appropriate hosting model, set procedures for access, backup and monitoring, and provide operational support under a clear agreement.

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What we offer

We start by assessing what exists: networks between buildings and branches, servers and equipment rooms, end-user devices, power supply, current backups, and account and permission management. We then propose improvements ranked by risk and feasibility, taking actual connectivity and power conditions into account.

We help choose a suitable hosting model, whether on-premises, private cloud or hybrid, and leave the decision to the institution in line with its policies. We set procedures for permissions, passwords, updates, backup and recovery, monitor critical systems, and carry out security tests only with explicit written authorization and a defined scope.

Security is an ongoing process, not a final state. Our aim is to reduce risk and improve detection and recovery, without claiming absolute protection.

Who it is for

Ministry IT departmentsTo assess infrastructure and set a realistic improvement plan.
Institutions about to launch new systemsTo check that networks, servers and hosting are ready.
Multi-site institutionsTo connect branches and organize access to central systems.
Bodies without a sufficient operations teamTo get operational support and monitoring under a service agreement.

Problems we address

Undocumented networks, ageing devices and frequent outages.
No regular backups, or backups whose restore has never been tested.
Shared accounts and uncontrolled permissions.
Uncertainty about the right hosting model for new systems.
Delayed security updates and no monitoring of critical systems.

Tasks and deliverables

Infrastructure assessment: A report on networks, servers, devices, power and backups with prioritized recommendations.
Network and hosting design: A proposed network layout, branch connectivity and a suitable hosting model.
Operating policies and procedures: Written procedures for permissions, updates, backup, recovery and incident handling.
Implementation and configuration: Installing and configuring networks, servers, backup and monitoring systems.
Authorized security testing: Tests within a defined scope and with explicit written authorization from the institution, with a report and recommendations.
Operational support: Monitoring, technical support and periodic maintenance under an agreed service arrangement.

Who does what

What IAG does

Assessing infrastructure and current security practices.
Designing solutions and drafting proposed policies and procedures.
Implementation, configuration and documentation.
Carrying out explicitly authorized security tests and reporting on them.
Operational support, monitoring and knowledge transfer to the technical team.

What specialists, partners and authorities do

The institution adopts security and hosting policies and decides where data is stored under applicable regulations.
The institution issues a written, scoped authorization before any security test.
The institution remains the owner of its data and systems and decides who may access them.
Competent authorities or licensed providers handle anything requiring a specific licence, such as certain telecom services.

Practical example

Illustrative scenario

Preparing a directorate for a new system

A directorate is about to run a workflow system but has no regular backups and an undocumented network.

Taking stock of devices, network, servers and power conditions.
Deciding the hosting model in consultation with the institution.
Setting up individual accounts and role-based permissions.
Configuring daily backups and testing a restore.
Enabling basic monitoring and handing over operating procedures.

This is an illustrative scenario describing our way of working, not a client reference or an existing project.

How we work together

Assessment
Inventory of infrastructure and current practices and identification of risks.
Plan
Proposing improvements ranked by priority and budget, approved by the institution.
Implementation
Installation, configuration and documentation in maintenance windows that avoid service disruption.
Verification
Testing recovery and monitoring, and authorized security tests where requested.
Operation
Support, monitoring, periodic maintenance and regular reviews.

Intended results

A clear picture of the state of the infrastructure and its risks.
Better ability to recover data after failures.
Tighter permissions and less impact from human error.
An environment better prepared to run digital systems.

What we need from you

Information on sites, networks, devices and current servers.
The institution's security policies and data storage instructions, if any.
Controlled access for the technical team to sites and systems under the institution's procedures.
A written, scoped authorization for any security test.
A technical contact for coordination and knowledge transfer.

Basis for cost and timeline

Cost depends on the number of sites and devices, the condition of current infrastructure, the hosting model, equipment and licence costs, the scope of security testing and the level of operational support required. The assessment phase is priced with a fixed scope; implementation and ongoing support are agreed once the plan is approved.

Frequently asked questions

Do you guarantee there will be no breach?

No one can guarantee that. We work to reduce risk and improve detection and recovery.

Do you carry out penetration tests?

Only with explicit written authorization from the institution and within a scope and timeframe defined in advance.

Where is the data hosted?

The institution decides according to its policies and applicable regulations; we present the technical options with their advantages and limits.

Do you need the institution's passwords?

We never ask for credentials through the public website; technical access is arranged after contracting under the institution's procedures.

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