Sectors
Digital solutions for ministries and public institutions
We help public institutions turn paper-based procedures into clear digital workflows, step by step, while organizational decisions remain with the institution.
Typical needs
Current-state assessment
A clear picture of procedures, systems and priorities before any investment.
Digital procedures and approvals
Traceable electronic workflows instead of circulating paper files.
Organized archives
Digitizing, classifying and controlling access to documents.
Citizen services
Portals for submitting and tracking applications without repeated visits.
Infrastructure and training
Secure technical setup and staff training so systems are actually used.
Common starting points
- Slow paper processesFiles move between offices with no visibility of where they are or how long they take.
- Scattered systemsSeparate programs that do not share data, causing duplicate entry and conflicting figures.
- A stalled digitization projectA system was launched but never fully adopted due to missing training or follow-up.
Syria today
Announced priorities we work alongside
April 2026
Digital transformation strategy for government services
The Ministry of Communications and Information Technology works under a national strategy for the digital transformation of government services running to 2030, which is currently under revision for re-approval. Its current phase (2025–2027) focuses on the transition to interactive services.
December 2025
National Health Strategic Plan 2026–2028
On 15 December 2025 the Ministry of Health launched the National Health Strategic Plan 2026–2028, with digital transformation as one of its axes. The plan includes patient follow-up through an electronic health file, as most facilities still rely on paper records.
August 2026
Electronic payment system (Decision No. 1124)
In August 2026 the Central Bank of Syria announced the adoption of a national electronic payment system under Decision No. 1124 issued by the General Secretariat of the Presidency, setting a licensing framework for payment service providers, e-money providers and payment system operators, including a regulatory sandbox. Cash remains in use, and immediate international connectivity is not implied.
Mentioned for context only; this does not imply any mandate or official partnership. Last checked: 9 October 2026.
Matching services
- Strategy & assessmentWe study how a ministry or institution works today and turn it into a phased digital roadmap that fits its real procedures.
- Workflows & approvalsTurning paper-based cases and approvals into clear digital workflows whose status can be tracked at every stage.
- Records & archivesOrganizing incoming and outgoing correspondence, files and archives electronically with classification, permissions and fast search.
- Service portalsPortals that let citizens and businesses learn about services, submit applications and track their status online.
- Integration & dataConnecting existing systems and improving data quality to cut duplicate entry and conflicting figures.
- Infrastructure & securityPlanning networks, servers and hosting, plus access, backup, monitoring and operating procedures that support digital systems.
- Rollout & trainingIntroducing new systems in phases, training staff by role and providing ongoing support after go-live.
IAG
Discuss your institution's needs with us
Message us on WhatsApp or by email, or request a meeting. We will come back with clarifying questions and a proposed first step.