Public sector
Digital Transformation for Ministries and Public Institutions
Every ministry and public institution has its own mandate, procedures and chain of authority. That is why we start by studying how it actually works, then develop suitable digital solutions together in phases. There is no one-size-fits-all: each institution gets a system that fits its own procedures.
IAG
Ready to support every ministry, facility and public institution in its digital transformation
IAG can accompany any ministry, directorate, facility or public institution on its path to digital transformation, starting from its own procedures rather than a ready-made solution. We begin by understanding how work is done today, then propose small, measurable steps, while decisions and priorities remain with the institution. We do not claim existing government contracts; this page shows what we can offer and how we work.
The path from today's situation to independent operation
Six consecutive phases. An institution can start with whichever fits its situation, and each phase ends with documented results and a decision point before the next one.
As-is assessment and roadmap
Study of procedures, systems and infrastructure, with priorities set out in a phased plan approved by the institution.
Pilot project
A trial on one procedure or one directorate with a fixed duration and agreed success criteria, followed by a decision meeting.
Digital applications and approvals
Turning paper applications and approvals into digital workflows with clear permissions and full traceability.
Integration and data migration
Moving data from legacy sources with cleansing rules and reconciliation reports, and connecting systems with each other.
Training and knowledge transfer
Training users and administrators and preparing guides so teams can work with the system confidently.
Operation and further development
Support under contractual service levels, planned releases and a gradual handover of operations to the institution's team.
Solution areas
- Strategy & assessmentWe study how a ministry or institution works today and turn it into a phased digital roadmap that fits its real procedures.
- Workflows & approvalsTurning paper-based cases and approvals into clear digital workflows whose status can be tracked at every stage.
- Records & archivesOrganizing incoming and outgoing correspondence, files and archives electronically with classification, permissions and fast search.
- Service portalsPortals that let citizens and businesses learn about services, submit applications and track their status online.
- Internal administrationSystems for staff records, procurement, warehouses and assets that follow the institution's own rules and instructions.
- Integration & dataConnecting existing systems and improving data quality to cut duplicate entry and conflicting figures.
- Infrastructure & securityPlanning networks, servers and hosting, plus access, backup, monitoring and operating procedures that support digital systems.
- Rollout & trainingIntroducing new systems in phases, training staff by role and providing ongoing support after go-live.
- Pilot projectA digital trial on one procedure or one directorate, with a fixed duration and success criteria agreed in advance, before any rollout decision.
- Data migrationMoving data from old registers and systems into the new one with clear cleansing rules, test migrations, reconciliation reports and sign-off by the data owner.
- Operations & developmentOperational support with service levels agreed in the contract, release planning, change requests, monitoring, backups and knowledge transfer that enables the institution to run its systems itself.
This is a possible application for illustration, not an existing project or client reference. The decision on the application remains with the competent authority.
A citizen tracks his application
An example of how a digital service could work, with the citizen seeing the status of the application at every stage instead of visiting the office repeatedly.
- CitizenSubmits the application online
Fills in the form on the portal and attaches the required documents. Status shown: Received.
- SystemTracking number
The citizen immediately receives a tracking number to check the application at any time. Status: Being registered.
- Responsible unitReviews the application
The application is assigned to the responsible officer for review under the applicable instructions. Status: Under review.
- Responsible unitRequests a missing document
If a document is missing, a notification states what is needed and the citizen uploads it via the portal. Status: Awaiting documents.
- Responsible unit and citizenDecision and notification
The competent authority issues its decision and the citizen is notified of the outcome and next step. Status: Decision issued.
Different workflows lead to different systems
The need may look the same, digitization, but the way of working differs between institutions, and so does the right system. Three illustrative examples:
Licensing authority
- Application and documents submitted
- Technical check
- Site inspection or review
- Decision by the authorized official
Application and licence management system with a submission portal and status tracking
Ministry registry
- Incoming letter registered
- Routed to the competent department
- Reply drafted
- Signed and registered as outgoing
Incoming/outgoing correspondence and electronic archive system
Service directorate with warehouses
- Unit requests materials
- Request approved
- Items issued from the warehouse
- Balance and custody updated
Warehouse and asset system linked to purchase requests
Possible use cases by sector
Health
- Online appointments for outpatient clinics with patient reminders.
- Tracking requests for medicines and supplies between the warehouse and wards.
- Periodic statistical reports for the directorate from hospital data without transferring patient files.
Education
- Online student enrolment and transfers between schools.
- Handling teachers' administrative requests such as leave and transfers.
- Digital archiving of school records and older certificates.
Economy and industry
- Submitting and tracking industrial and commercial licence applications.
- A digital register of businesses with updatable records.
- Tracking investment-related approvals across the departments involved.
Municipalities
- Building permit applications with status tracking.
- Receiving citizen complaints and routing them to the responsible departments.
- Managing and verifying receipts for local fees.
Transport
- Appointment booking for vehicle-related transactions to reduce waiting.
- A digital register of public transport route licences.
- Tracking maintenance of the government vehicle fleet.
Energy
- Applications for new connections or meter transfers with tracking.
- Receiving fault reports and assigning them to maintenance teams.
- A digital register of assets and stations and their maintenance status.
Agriculture
- Registration of farmers and agricultural holdings.
- Applications for support or production inputs and tracking of their distribution.
- Digital field reports from agricultural extension units.
The use cases listed are possible applications to illustrate the idea, not existing or completed projects with specific institutions.
The institution keeps decision authority and control over its data
These are points that can be agreed contractually to protect the institution's independence. The final contract wording is the responsibility of the institution and its legal advisers; the following is not legal advice.
Data ownership stays with the institution
The contract can state that all data entered into or created in the system belongs to the institution, and that IAG only processes it on the institution's instructions.
The institution decides the hosting location
The institution decides whether the system runs on its own servers or in a data centre or cloud of its choice, and this is fixed in the contract.
Administrative rights and access logs
It can be agreed that top-level administrative rights remain with the institution and that every access to the system is recorded in logs it can review.
Export in open formats at any time
The contract can grant the institution the right to export its data at any time in open, documented formats, without depending on a proprietary tool.
Handover of documentation and source code or configuration
As contractually agreed, system documentation and source code or configuration files are handed over so that another party can maintain the system.
Exit and transition plan
The contract can include a plan setting out how the system, data and knowledge are handed over to the institution's team or another provider when the cooperation ends.
Syria today
Announced priorities we work alongside
April 2026
Digital transformation strategy for government services
The Ministry of Communications and Information Technology works under a national strategy for the digital transformation of government services running to 2030, which is currently under revision for re-approval. Its current phase (2025–2027) focuses on the transition to interactive services.
December 2025
National Health Strategic Plan 2026–2028
On 15 December 2025 the Ministry of Health launched the National Health Strategic Plan 2026–2028, with digital transformation as one of its axes. The plan includes patient follow-up through an electronic health file, as most facilities still rely on paper records.
August 2026
Electronic payment system (Decision No. 1124)
In August 2026 the Central Bank of Syria announced the adoption of a national electronic payment system under Decision No. 1124 issued by the General Secretariat of the Presidency, setting a licensing framework for payment service providers, e-money providers and payment system operators, including a regulatory sandbox. Cash remains in use, and immediate international connectivity is not implied.
Mentioned for context only; this does not imply any mandate or official partnership. Last checked: 9 October 2026.
How we work with public institutions
Needs first
We study actual procedures and problems before proposing any system or product.
Phased delivery
We start with a defined step whose effect can be measured and expand after evaluation and on the institution's decision.
Data stays with the institution
Data, documents and decisions remain with the institution, and access is governed by its policies.
Documentation and transparency
We document and hand over procedures, systems and interfaces so the institution can maintain and build on them.
Training and knowledge transfer
We train users by role and enable an internal team to reduce dependence on any external party.
Request a meeting
Let's start by studying your institution's needs
Briefly describe the procedure or challenge you would like to start with, without sending confidential documents or personal data, and we will propose an introductory session to define the scope and the first step.
We usually reply within one business day.